Refund and Cancellation Policy

This policy applies to smartbiashara.com and the SmartBiashara applications operated by Primezone Solutions Ltd.

Summary

• 14-day money-back guarantee on first-time paid subscriptions, no questions asked.
• Free trial: 14 days, no payment and no card, so there is nothing to refund. Cancelling is free and immediate.
• Annual plans can be cancelled within 30 days of a renewal for a pro-rata refund.
• Monthly plans are not refunded after 14 days, but you keep access until the end of the billing cycle.
• Refunds go back to the original payment method, within 7 business days for mobile money and bank transfers.

14-day money-back guarantee

If you are a new customer paying for any SmartBiashara plan for the first time, you can ask for a full refund within 14 calendar days of your first payment. We refund the full amount to the payment method you used (mobile-money account, bank account or card). Fees charged by mobile-money operators or banks are deducted, because we cannot recover them.

To claim the guarantee, email billing@smartbiashara.com with:

1. your business name;
2. your subscription ID;
3. the email address you registered with.

The free trial

The 14-day free trial costs nothing and needs no card. You can cancel at any time by deleting your account from your account settings, or by emailing support@smartbiashara.com. Cancellation takes effect immediately. No refund applies, because no payment was made.

Monthly plans

This section covers Starter, Basic, Standard and Enterprise Monthly. Monthly subscriptions renew automatically every 30 days from the date you first subscribed.

Within 14 days of payment: you can ask for a full refund under the money-back guarantee.

After 14 days: monthly plans are not refundable, except where the law requires a refund. You can cancel at any time to stop future renewals. After you cancel, you keep access to your account until the end of the current billing cycle. Your paid subscription then becomes inactive.

How to cancel a monthly plan

• Sign in and go to Settings → Subscription → Cancel, or
• email billing@smartbiashara.com from the email address registered on your account.

Annual plans

This section covers Starter Yearly, Basic Yearly, Standard Yearly, Enterprise Yearly and Enterprise Pro. Annual subscriptions renew automatically every 365 days from the date you first subscribed.

Your first annual subscription

Covered by the 14-day money-back guarantee: a full refund if you ask within 14 days of your first payment.

After a renewal: 30-day cooling-off window

Each time your annual plan renews, you have 30 days from the renewal date to cancel and receive a pro-rata refund for the unused part of the year. For example, if you cancel 10 days into a new annual cycle, you get back about 355/365 of the annual fee, less any third-party fees.

Cancelling later in the year

After the 30-day window, the rest of the annual cycle is not refundable. You can still cancel at any time so that the plan does not renew at the end of the cycle.

Downgrades and upgrades

Downgrading: you can move to a lower plan at any time. The change takes effect at the end of your current billing cycle. We do not refund the difference for part of a month or year. If you are downgrading because a feature you expected was missing, contact support@smartbiashara.com and we will work with you on a solution.

Upgrading: when you move to a higher plan, we charge the pro-rata difference for the rest of your current billing cycle straight away, and the new features are available immediately. Upgrades are not refundable.

Service outages

If SmartBiashara is unavailable for more than 5% of a billing month because of a problem on our side, you can ask for a service credit equal to the pro-rated downtime. This is your only remedy for the Service being unavailable.

Send service-credit requests to support@smartbiashara.com within 30 days of the outage.

How refunds are paid

Approved refunds go back to the payment method you used.

We do not deduct any SmartBiashara fees from a refund. Third-party charges, such as mobile-money operator fees and bank charges, cannot be recovered and are deducted from the amount refunded.

If we close your account

If we close your account because you breached our Terms and Conditions (for example through fraud, abuse or non-payment), you will not receive a refund for the unused part of your subscription. In exceptional cases we may, at our sole discretion, give a pro-rata refund.

Disagreeing with a decision

If you are unhappy with a refund decision, email legal@smartbiashara.com within 14 days of the decision. If we cannot settle it together, you can take the dispute to the Tanzania Mediation Centre or the courts of Tanzania, as set out in our Terms and Conditions.

Contact

Billing and refunds
Primezone Solutions Ltd
Dar es Salaam, United Republic of Tanzania
Email: billing@smartbiashara.com
Phone and WhatsApp: +255 749 900 050