Customer stories

20,000+ businesses across East Africa have used SmartBiashara since 2018. Here, three owners say in their own words what changed after they moved their business onto it.

A pharmacy, a hardware store and a café

Owners are named by initials. Photos are illustrative and do not show the people quoted.

Illustrative photo: a pharmacist in a white coat checks a medicine box in front of stocked pharmacy shelves

Mwanza Pharmacy Chain

Pharmacies. A pharmacy chain with branches in Mwanza, where closing the books and matching mobile money payments used to take days of staff time.

“We used to close books in 3 days. Now it is 30 minutes. The mobile money reconciliation alone saved us 2 staff. SmartBiashara is the backbone of our pharmacy chain.”
Amina M.Owner, Mwanza Pharmacy Chain

What the quote refers to: Accounting, Mobile Money Payments, Inventory Management

SmartBiashara for pharmacies
Illustrative photo: a hardware shop owner hands plumbing fittings to a fundi across a counter of nails and tools

Kariakoo Hardware

Hardware Stores. A hardware store in Kariakoo, Dar es Salaam, taking a steady flow of M-Pesa, Tigo Pesa and Airtel Money payments at the counter.

“M-Pesa, Tigo Pesa and Airtel all come in automatically. No more end-of-day counting. The reports make my accountant happy and my tax filings take an hour, not a week.”
Joseph K.Manager, Kariakoo Hardware

What the quote refers to: Mobile Money Payments, Business Reports, Accounting

SmartBiashara for hardware stores
Illustrative photo: a barista pours latte art beside a counter of fresh pastries

Arusha Café Group

Cafés. A café group in Arusha that began on the free trial and grew to several branches sharing one view of stock.

“Started on the free trial. By week 2, we had 3 branches on it. The inventory tracking across stores is what makes SmartBiashara different from everything else we tried.”
Sarah L.Founder, Arusha Café Group

What the quote refers to: Multi-Store Management, Inventory Management, Point of Sale

SmartBiashara for cafés

Tell us how SmartBiashara works in your business

We would like to add more owners to this page, from a single duka to a group with branches across the country. Good and bad experiences both help us improve the product.

How it works

  1. 1Send us a short message about your business and what has changed since you started.
  2. 2Someone from our team gets back to you, in English or Kiswahili, to hear the details.
  3. 3Nothing goes on this page until you have approved it, and you choose whether we use your name or initials.

Start your own story this week.

Try SmartBiashara free for 14 days with no credit card. Add your products, ring up real sales and see the reports for yourself.