Every handset, laptop and TV you sell has a number that matters when it comes back. SmartBiashara ties the IMEI or serial number to the sale, so warranty questions are answered from the record, and keeps your expensive stock counted unit by unit.
Kariakoo branch · Till 2
Point of Sale
Today at this till
TSh 486,000
+8%Receipts
73
Paid by mobile money
61%
2 × Sembe 5 kg7,500
1 × Cooking oil 3 L21,500
1 × Sugar 2 kg6,400
1 × Bar soap ×64,800
TotalTSh 47,700
The problems we hear most often from owners in this trade.
A customer returns a phone and says it was bought from you four months ago. Without the IMEI on the original sale, you either refuse a genuine customer or replace a handset that came from somewhere else.
One missing smartphone can cost more than a week of accessory sales. When stock lives in a notebook, nobody can say which handset went missing or when.
Many buyers pay for a phone or a fridge over several months. Tracking those payments in an exercise book makes it easy to lose an instalment or argue about the balance.
Devices come in for screens, batteries and charging ports. Paper tickets get lost, and customers phone all day asking whether their phone is ready.
Chargers, cases and earphones sell in volume at small profit. Without clear cost and sales reports, it is hard to tell which lines are worth the shelf space.
Record the IMEI or serial number of each device so the exact unit is linked to the customer and the receipt. When a phone comes back, the number on the sale shows when it was sold and to whom.
Because the sale holds the device number and date, checking whether a handset is still under warranty takes a minute at the counter. Your staff can give the same answer the owner would, which keeps returns fair for both sides.
Sell a phone or appliance on instalments and record each payment as it comes in, by cash or mobile money. The outstanding balance stays on the customer's account, and receivables reports show who is behind. Instalments are available from the Standard plan, and customer credit limits come with CRM from the Basic plan.
Open a job sheet when a device is booked in, assign it to a technician and track it to collection. Customers check progress on the public repair-status page by entering their job sheet number, invoice number, mobile number or serial number. Repair management is available on the Enterprise and Enterprise Pro plans.
Take payment by cash, M-Pesa, Tigo Pesa or Airtel Money, with each payment recorded on the sale for reconciliation. Cards and bank transfers can be recorded too. Receipts and invoices go to the customer by WhatsApp or email.
Phone shops often run two or three outlets in the same area. Each shop keeps its own stock, and you move units between them with transfers so you know which handset sits in which branch.
An illustrative example: a phone and accessories shop in Mwanza with two outlets and a small repair bench.
A box of 20 handsets is received against the purchase order with a goods received note, and stock for that model goes up at the main shop before the phones reach the display.
The assistant selects the handset and confirms its IMEI on the sale. The customer pays half by M-Pesa and the rest in instalments, and the receipt is sent to her WhatsApp.
Another customer drops off a phone for repair. A job sheet is opened with the fault and the serial number, and the customer is told to check progress on the repair-status page.
A buyer returns with a charging fault. Staff search the IMEI, find the original sale from three months ago and handle the claim under the shop's warranty terms.
The second outlet sold its last unit of a popular model, so two phones are transferred from the main shop. Both outlets show the change straight away.
The owner reviews sales by payment type, instalments collected, open repair jobs and accessory margins, then exports the summary to PDF.
Kariakoo branch · Till 2
Point of Sale
Today at this till
TSh 486,000
+8%Receipts
73
Paid by mobile money
61%
2 × Sembe 5 kg7,500
1 × Cooking oil 3 L21,500
1 × Sugar 2 kg6,400
1 × Bar soap ×64,800
TotalTSh 47,700
A phone sale at the counter, with mobile money payment and a WhatsApp receipt.
Genuine customers are served without argument, and devices bought elsewhere are identified from the record. Returns stop eating into your margin.
Real-time stock per outlet, with the IMEI on each sale, makes a missing handset show up quickly. Your staff know that sold devices can be traced.
Balances and due payments sit on each customer's account, so following up is routine instead of personal.
Customers can look up their repair themselves, which leaves your technicians free to fix devices.
Still have a question? Ask our team on WhatsApp, phone or email.
Look for a POS that records the IMEI or serial number on each sale, supports instalment payments and takes mobile money, because those are the daily needs of a phone shop. If you also repair devices, job sheets save a lot of phone calls. SmartBiashara covers all of these across its plans, and the 14-day free trial lets you test it with your own stock before paying.
Yes. SmartBiashara supports IMEI and serial number tracking for electronics, so each device is linked to its sale. You can look up a number later to see when and to whom it was sold.
Yes, from the Standard plan at TSh 45,000 a month. You record each instalment as it is paid, and the balance stays on the customer's account. Credit limits and customer history are part of CRM, available from the Basic plan.
Repair management, with job sheets and the public repair-status page, is on the Enterprise plan at TSh 55,000 a month and on Enterprise Pro. If you only sell devices and accessories, Basic or Standard is usually enough.
Yes. Chargers, cases and earphones are sold as normal stock items, scanned by barcode or picked on screen. Only devices where the unit number matters need an IMEI or serial recorded.
Yes. SmartBiashara runs in any browser on a phone, tablet, laptop or desktop, so you do not need a special POS machine to start. A barcode scanner is optional.
Open a 14-day free trial with no credit card and record your next delivery of handsets with their IMEIs. If you want to see instalments or repair job sheets first, book a demo with our team.
