Every phone, laptop or machine that comes over your counter gets a numbered job sheet with the customer, the fault and the serial number. Your fundi (technician) works from it, and the customer checks progress online instead of calling the shop five times a day.
Available on the Enterprise plan and above. See pricing
Job sheets
Repairs
Open jobs
23
Ready for pickup
7
Waiting for parts
4
| Job | Device | Technician | Estimate | Status |
|---|---|---|---|---|
| JS-1093 | Samsung A14 · screen | Hamisi | 85,000 | Ready |
| JS-1092 | HP laptop · keyboard | Faraji | 120,000 | In progress |
| JS-1091 | Tecno Spark · charging port | Hamisi | 35,000 | Waiting parts |
| JS-1090 | iPhone 11 · battery | Salma | 140,000 | Ready |
| JS-1089 | TV 43" · power | Faraji | 95,000 | Diagnosed |
The day-to-day problems this module is designed to remove.
A torn receipt book is the only proof of which phone belongs to whom. When a slip is lost, the counter staff argue with the customer and the owner gets the call.
Each call pulls a technician off the bench to check a device that is not ready yet. Over a full day, those interruptions eat into repair time.
Devices sit on shelves without a name attached. Jobs wait for days because everyone assumed someone else had them.
The deposit, the quoted price and the final charge are scattered across slips and WhatsApp chats, so balances are forgotten at collection.
Screens and batteries are taken from the drawer for jobs that are never billed, and stock counts drift away from reality.
Open a job sheet when the device arrives and record the customer, the device, its serial number and the reported fault. Each job sheet gets its own number, which you can give the customer on a printed slip or by WhatsApp. The paper receipt book stays in the drawer.
Assign each job to a named technician so responsibility is clear from the moment the device is booked in. The workshop lead sees who is holding which jobs and can rebalance the bench when someone is overloaded or away.
Customers check their own repair on SmartBiashara's public repair-status page. They search by job sheet number, invoice number or mobile number, together with the device serial number, and see the current status. Your phone rings less and your technicians stay at the bench.
When the repair is done, raise an invoice for the labour and any parts sold. Take payment at the counter in cash or by M-Pesa, Tigo Pesa or Airtel Money, and send the invoice to the customer on WhatsApp or by email.
Spare parts are ordinary stock items in SmartBiashara, bought with purchase orders and sold on invoices. Because parts leave stock when they are sold, your counts show what should be in the drawer, and gaps become visible.
If you also sell handsets or accessories, SmartBiashara records IMEI numbers and warranty details on electronics sales. Sales and repairs are handled in one account, so you are not switching between systems at the counter.
Take the example of a phone repair shop in Kariakoo receiving thirty handsets on a busy Saturday.
The counter opens a job sheet with the customer's phone number, the handset model, its serial or IMEI number and the fault, then hands over the job number.
The job goes to a named fundi. Anyone in the shop can see who holds it and what state it is in.
As the repair progresses, the technician updates the job status. That status is what the customer sees online.
Instead of calling, the customer enters their job sheet or mobile number and serial number on the repair-status page.
At collection, the customer is invoiced, pays by cash or mobile money, and the invoice is sent on WhatsApp as the customer's record.
Job sheets
Repairs
Open jobs
23
Ready for pickup
7
Waiting for parts
4
| Job | Device | Technician | Estimate | Status |
|---|---|---|---|---|
| JS-1093 | Samsung A14 · screen | Hamisi | 85,000 | Ready |
| JS-1092 | HP laptop · keyboard | Faraji | 120,000 | In progress |
| JS-1091 | Tecno Spark · charging port | Hamisi | 35,000 | Waiting parts |
| JS-1090 | iPhone 11 · battery | Salma | 140,000 | Ready |
| JS-1089 | TV 43" · power | Faraji | 95,000 | Diagnosed |
A repair board with job sheets by status and technician, next to the customer view of the public repair-status lookup.
Every device is tied to a job number, a customer phone number and a serial number, so ownership is never a matter of memory.
Customers who can check status online stop calling, which gives your fundis back the time they used to spend answering the phone.
The final charge and any credit balance sit on the customer record, so nothing is forgotten when the device leaves the shop.
Parts are bought and sold through the same stock records as everything else, which makes missing screens and batteries easier to trace.
Still have a question? Ask our team on WhatsApp, phone or email.
Repair management is included in the Enterprise plan (TSh 55,000 per month, excluding VAT) and in Enterprise Pro. Starter, Basic and Standard do not include it. You can try it on a 14-day free trial with no credit card.
They use SmartBiashara's public repair-status page in any phone or computer browser. They enter their job sheet number, invoice number or mobile number along with the device serial number, and the current status of the job is shown. Giving customers the job number at booking makes the lookup easy.
Any business that takes in an item, fixes it and hands it back can use job sheets. Typical examples are phone and laptop repair shops, electronics and appliance repairers, and workshops that service tools or machines. If you repair items with serial numbers, the status lookup works especially well.
Yes. Repair jobs and normal retail sales run in the same SmartBiashara account. The POS handles accessories and handsets, with IMEI and warranty records for electronics.
Yes. M-Pesa, Tigo Pesa and Airtel Money payments are accepted at the counter and reconciled in SmartBiashara, and cash, card and bank transfer payments can be recorded too. If a customer pays in parts, the balance stays on their account until it is cleared.
No. SmartBiashara runs in a browser on a phone, tablet or laptop. A receipt printer for job slips and a barcode scanner for parts are both supported, and both are optional.
Start your 14-day free trial and book in your next device digitally, or call or WhatsApp +255 749 900 050 and we will set up your repair workflow with you.
